Frequently Asked Questions
Orders & Purchasing
Do you offer bulk or wholesale pricing?
Yes. Supply Evolution caters to businesses requiring bulk quantities, but you can also order single products. Please contact us directly at info@supplyevolution.co.za to discuss wholesale pricing and account terms.
Can I place an order online?
Absolutely. You can browse our full catalogue and place orders directly through our online store. If you need assistance selecting the right products, our team is happy to help.
What payment methods do you accept?
We accept major credit and debit cards, EFT (Electronic Funds Transfer), and other payment methods available at checkout. All transactions are processed securely.
Can I get a quote before ordering?
Yes. For large or custom orders, reach out to us and we'll provide a formal quotation. This is especially useful for procurement departments requiring PO-based purchasing.
Shipping & Delivery
Do you deliver nationwide?
Yes. We deliver to all major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, and surrounding areas.
How long does delivery take?
Standard delivery typically takes 3-5 business days depending on your location. Gauteng-based orders may arrive sooner. You will receive a tracking notification once your order has been dispatched.
Is there a minimum order value for free delivery?
Free delivery thresholds may apply and are displayed at checkout. For bulk orders, delivery costs are calculated based on weight and destination.
Do you offer same-day or express delivery?
Express delivery options may be available for select areas. Please contact us before placing your order to confirm availability in your region.
Products & Stock
Are your products SABS approved?
Yes. We stock a dedicated SABS Approved Range, which includes PPE and safety products that meet South African Bureau of Standards requirements. Look for the SABS Approved badge on product listings.
What product categories do you carry?
Our catalogue includes:
- Car Wash & Auto Care
- Floor Care Equipment & Consumables
- Janitorial, Hygiene & Laundry Supplies
- PPE & Safety Gear
- Office Stationery & Packaging
- Facility Maintenance Products
What if a product is out of stock?
If an item is out of stock, you can contact us to be notified when it becomes available, or we can suggest a suitable alternative from our range.
Do you source products on request?
Yes. If you're looking for a specific industrial or facility product not listed on our store, get in touch and we'll do our best to source it for you.
Returns & Warranties
What is your return policy?
We accept returns on unused, unopened products within 7 days of delivery. Items must be in their original packaging. Please contact us before returning any goods so we can guide you through the process.
What if I receive a damaged or incorrect item?
We sincerely apologise for any errors. Please contact us within 48 hours of receiving your order with photos of the issue and your order number, and we will arrange a replacement or refund promptly.
Account & Support
Do I need an account to place an order?
You can check out as a guest, but creating an account allows you to track orders, view your order history, and access faster checkout in future.
How do I contact your support team?
You can reach us via email or through the contact form on our website. We aim to respond to all enquiries within 1 business day.